SMARTLine Telephone Teller

Make the call to SMARTLine every time you need instant Credit Union services!! SeaComm Member Audio Response Teller Line (SMARTLine) is an audio response system that connects you to your account at SeaComm Federal Credit Union.

SMARTLine allows you to request information, transfer funds, calculate loan payments or even request that funds be mailed directly to your home. SMARTLine is only accessible with a touch-tone telephone. You will need to have your account number, Personal Access Code and account types ready when you call.

To use SMARTLine, dial (315) 769-5821 or 1-866-769-5821

Press one of the following options:
  • PRESS 1 - For balance inquiries
  • PRESS 2 - For history inquiries
  • PRESS 3 - For withdrawals by check
  • PRESS 4 - For transfers
  • PRESS 5 - For checking information
  • PRESS 6 - For loan information
  • PRESS 7 - For additional options
  • PRESS * - To end the call
  • PRESS # - To return to the previous menu

Expert Mode

By using number sequences followed by the # sign, you can quickly retrieve the information you are looking for.

  • 11# Primary savings balance
  • 12# Checking balance
  • 13# Other deposit account or certificate balance
  • 14# Loan balance
  • 15# List of all open deposit account balances
  • 16# List of all open loan balances
  • 21# Savings history
  • 22# Loan history
  • 23# Last payroll deposit
  • 24# Deposit
  • 81# Cleared check history
  • 82# ACH history
  • 83# Payroll history
  • 84# ATM history
  • 85# Debit card history
  • 86# Point of sale history
  • 87# Loan payment history
  • 31# Primary savings withdrawal
  • 32# Checking withdrawal
  • 33# Other deposit account withdrawal
  • 41# Primary savings to checking transfer
  • 42# Primary savings to loan transfer
  • 43# One deposit account to another deposit account transfer
  • 44# Checking to primary savings transfer
  • 45# Checking to loan transfer
  • 46# Other deposit account to loan transfer
  • 12# Checking balance
  • 21# Checking history
  • 53# Cleared check history
  • 54# Range of cleared checks
  • 16# Open loan list
  • 14# Loan balance
  • 63# Loan payment inquiry
  • 87# Loan payment history
  • 65# Loan payoff amount
  • 91# Change personal security code
  • 92# Change to menu mode
  • 93# Change number of history transactions in a group
  • 94# Change secondary access code
  • 98# Help
  • 99# End call
  • 38# Year-to-date dividend information
  • 39# Year-to-date loan interest information

Key Terms

Account number - the number assigned to your SeaComm Federal Credit Union account

Password - A four digit number used as a Personal Access Code(PAC). Please stop into any SeaComm branch location to obtain a PIN for your account.

Pound sign - The key or button signified by the # sign

Star sign - The key or button signified by the * sign